Dlibaas does not currently offer refunds. We do however accept returns for store credit or we can do exchanges if the item is available. 

In order to qualify for exchange/store credit, you have to let us know the same day or next day it delievers. And store credit NEVER EXPIRES!

Instructions for Return:

• You can start the return/exchange process by sending us an email at [email protected]
• After your return has been accepted you can mail back item(s) to the address emailed to you. If you choose to use the prepaid label, $10.00 will be deducted from your store credit. Please note that the prepaid label must be used within 3 business days or it will expire.
• Once we receive your return we will send you an email with your store credit code within 2-3 business days.
• Please note dlibaas is not responsible for lost or stolen packages.  We will do our best to help you locate your package but the customer is ultimately responsible for filing a claim with the shipping company.